Refund policy

Last updated: July 11, 2026

We want you to love your ModsNest organizers. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all included parts, hardware, and accessories
  • Not installed, mounted, assembled, or altered in a way that affects resale condition (this applies especially to under-sink organizers, wall-mounted shelves, and drawer systems)

Please note: items that have been installed, cut to fit, or permanently affixed (e.g., adhesive-mounted organizers) cannot be returned unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@modsnest.com with your order number and photos of the issue. We will offer a replacement or full refund at no additional cost to you.

Change of Mind Returns

If you simply change your mind, you may return unused items in original packaging within the 30-day window. Return shipping costs for change-of-mind returns are the responsibility of the customer.

How to Start a Return

  • Email support@modsnest.com with your order number and reason for return
  • Our team will confirm eligibility and provide return instructions within 1–2 business days
  • Ship the item back to the address provided — please do not send returns without confirmation, as unconfirmed returns may not be processed

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the refund.

Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return unless damaged or defective on arrival:

  • Products that have been installed, mounted, or permanently altered
  • Items missing original packaging or hardware
  • Final sale / clearance items (marked as such at time of purchase)

Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or product, please return your original item for a refund and place a new order.

Questions

For any return or refund questions, contact us at support@modsnest.com or 23314 Cloud Ave, Fellows, CA 93224, USA. Our team is available Monday–Saturday, 9 AM–6 PM PST and typically responds within 24–48 business hours.